Return, Exchange & Refund Policy

At Letshandcraft, we want you to love what you receive. Every order is carefully checked before dispatch, but we understand that occasionally something may not go as expected.

If there's a genuine issue with your order, don't worry — just reach out to us and we'll be happy to help. ❤️

Damaged, Defective or Incorrect Product

If your product arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Simply WhatsApp us at +91-7973816479 with your Order ID and a few clear photos of the issue. In some cases, we may also request an unboxing video to help us understand what went wrong.

Once the issue is verified, we'll arrange the replacement/return at no additional cost to you.

What if reverse pickup isn't available at your PIN code?

Unfortunately, courier companies don't provide reverse pickup services at every PIN code.

If reverse pickup isn't available at your location, we'll request you to self-courier the product to us, preferably through India Post Speed Post.

Once the product reaches us and passes our quality check, we'll reimburse your courier charges up to ₹100.

Please keep your courier receipt and tracking details and share them with our support team so we can process the reimbursement.

Size Exchange

We understand that sometimes the size may not fit quite as expected.

For our regular, non-customised products, you can request a one-time size exchange, subject to availability.

As the original product is not defective in this case, we request customers to bear the two-way courier cost:

• T-shirts: ₹250 (pickup + replacement delivery)

• Hoodies: ₹400 (pickup + replacement delivery)

The product should be unused, unwashed and in its original condition.

We recommend checking our size chart before ordering to help you find the right fit the first time.

Customised Products

Our customised products are made especially for you using your photo, names, dates or other personal details. Since these products are unique to you and cannot be resold, they are not eligible for regular returns or size exchanges.

Where we share a design preview before printing, please take a moment to carefully check the design, spelling, names, dates and other details.

Once you approve the design and printing begins, the order cannot be cancelled or modified.

Of course, if your customised product arrives damaged, defective, or materially different from the design you approved, please contact us within 48 hours and we'll make it right.

Returns & Refunds

We currently do not accept returns simply for a change of mind, personal preference, colour preference or incorrect size selection.

However, if there is a genuine defect, damage or an error from our side, we'll be happy to assist you.

Returned products should be unused, unwashed and in their original condition. Once the returned product reaches us and passes our quality check, an approved refund will generally be initiated within 24–48 hours.

For prepaid orders, refunds will be processed to the original payment method. For eligible COD refunds, our support team will help coordinate the refund with you.

Please note that banks/payment providers may take a few additional business days to reflect the refunded amount.

Order Cancellation or Changes

Changed your mind about the size, colour, address or another order detail? Please contact us as soon as possible and we'll do our best to help.

For regular products, changes or cancellations are possible before the order is dispatched.

For customised products, changes or cancellations are possible only before the design is approved and printing begins.

We're Here to Help ❤️

Have a question or problem with your order? Please reach out to us — our team will always try to find a fair solution.

WhatsApp: +91-7973816479
Email: kavita@letshandcraft.in

Support Hours: Monday to Friday, 10:00 AM – 6:00 PM IST