Shipping Policy

At Letshandcraft, we know how exciting it is to wait for your order! ❤️ We do our best to prepare, pack and dispatch every order quickly and safely.

Free Shipping Across India

We offer FREE Standard Shipping on all orders across India.

At present, we ship only within India.

Order Processing & Delivery

For our regular products, orders are generally prepared and dispatched within 2 working days of order placement.

For customised/personalised products, a little extra time may be required as we first prepare your design, share it with you for approval, and then print your order. The dispatch timeline for customised products starts after the design has been approved.

Most orders are delivered within approximately 5–6 working days after dispatch, depending on your location and courier serviceability.

For remote locations or certain PIN codes, delivery may take a little longer.

Please note that delivery timelines are estimates and not guaranteed delivery dates. Occasionally, an order may arrive earlier or later due to courier operations, weather, holidays, local restrictions or other logistics-related circumstances beyond our reasonable control.

Our Delivery Partners

Our first preference is Xpressbees for shipping your order, wherever their delivery service is available at your PIN code.

If your PIN code is not serviceable by Xpressbees, we will generally ship your order through India Post, which helps us reach customers across a wider network of locations in India.

We choose the available delivery option based on your PIN code with the aim of getting your order to you safely and as quickly as possible.

While we carefully select our shipping partners, occasional delays can happen during transit due to circumstances outside our direct control. If your order appears to be unusually delayed, please contact us and we'll be happy to assist you.

Partial COD Orders

Partial COD helps us keep Cash on Delivery convenient while protecting against orders that are shipped but not accepted by the customer.

If a customer places a Partial COD order and subsequently refuses or does not accept the shipment, the Partial COD amount already paid will not be refundable, as it will be adjusted towards the forward and return shipping/logistics costs incurred by us.

However, this will not apply where non-delivery is due to an issue attributable to Letshandcraft or the shipment is confirmed as lost in transit.

Lost or Damaged Orders

Don't worry — if something genuinely goes wrong during delivery, we'll help you resolve it.

If your shipment is confirmed as lost in transit, we will offer a replacement or refund, as appropriate.

If your product arrives damaged, defective or incorrect, please contact us within 48 hours of delivery and share your Order ID along with clear photographs of the issue.

Depending on the nature of the claim, we may also request an unboxing video showing the package and product.

Once the issue is verified, we'll arrange an appropriate replacement or refund at no additional cost to you, in accordance with our Return, Exchange & Refund Policy.

Need Help With Your Delivery?

If you have any questions about your shipment or your order appears to be unusually delayed, please get in touch with us.

WhatsApp: +91-7973816479
Email: kavita@letshandcraft.in

Customer Support Hours:
Monday to Friday, 10:00 AM – 6:00 PM IST